Cancellation and Refunds

Overview

This page explains how cancellations and refunds work for Finexo products, including Finexo Books, Finexo Practice Management Software (PMS), and Finexo Websites.

We offer free trials so you can evaluate our products before you pay. Once a purchase is completed, we do not issue refunds. If something is not working as expected after you subscribe, please contact us — we will help you resolve the issue.

Free Trials

We provide free trials for our products so you can explore the features, invite your team if needed, and decide whether Finexo is the right fit before making a purchase. Where a trial is available, we encourage you to use it fully before you subscribe.

During the trial period, you can typically:

• Create an account and access the product
• Explore the features available on your trial plan
• Test workflows that matter to your firm or business
• Decide whether to upgrade to a paid plan

Trial details (such as duration and what is included) may vary by product and are shown on the relevant product or pricing page at the time you start the trial. Trials are intended for evaluation. They are not a paid subscription, and ending a trial does not create a refund obligation.

Purchases And When Payment Is Final

When you purchase a Finexo plan or subscription, your payment is processed for the plan, billing period, and price shown at checkout (plus applicable taxes such as GST, where charged).

A purchase is considered complete once payment is successfully received and your paid access is activated (or renewed). From that point, the fee for that billing period is non-refundable.

Please review the plan limits, features, and billing period carefully before you pay. If you are unsure which plan you need, use the free trial first, or contact us before purchasing and we will help you choose.

Refund Policy

We do not issue refunds after a purchase has been made. This applies to new subscriptions, renewals, upgrades, and other paid plan changes once payment has been successfully processed and access for that period has been activated.

In particular, refunds are not provided for reasons such as:

• Changing your mind after purchase
• Unused time remaining in a billing period
• Partial use of the product during the paid period
• Choosing a plan that does not match your needs after you have already paid
• Dissatisfaction that could have been evaluated during the free trial

Because we offer free trials before purchase, we expect customers to confirm fit before paying. That is why paid amounts are final once the purchase is complete.

Cancellations

You may cancel a subscription so that it does not renew for a future billing period. Cancellation stops future renewals; it does not cancel the current paid period or create a refund for amounts already paid.

After you cancel:

• You generally keep access until the end of the billing period you have already paid for
• Your subscription will not renew for the next period
• No refund is issued for the remaining days in the current period

If you need help cancelling, or you are unsure whether your plan renews automatically, contact us and we will guide you through the steps for your account.

Plan Changes And Upgrades

If you upgrade or change plans, the commercial terms shown at the time of that change apply. Amounts paid for a completed upgrade or plan change are non-refundable once processed.

If you are considering a plan change and want to confirm limits, pricing, or timing before you pay, reach out to us first. We would rather help you pick the right plan than have you pay for the wrong one.

Product Issues And Support

A product issue is not the same as a refund request. If you run into a bug, setup problem, billing confusion, or difficulty using a feature after purchase, please contact us. Our team will work with you to resolve the issue so you can continue using the product.

When you write to us, include:

• The product you are using (Books, PMS, or Websites)
• The email address linked to your account
• A clear description of the issue
• Any relevant screenshots, invoice details, or error messages

We are committed to helping paying customers get value from Finexo. Support is the right path when something is wrong — refunds are not offered as a substitute for that help.

Duplicate Or Failed Payments

If you believe you were charged twice for the same purchase, or if a payment failed but your bank still shows a debit, contact us promptly with your payment reference, invoice details, and the date of the transaction.

We will review the payment records and correct genuine billing errors. This review is limited to clear payment mistakes (such as a verified duplicate charge). It does not change our general no-refund policy for completed purchases.

Third-Party Charges

Finexo is not responsible for refunds of charges billed by third parties — for example, domain registrars, SMS or WhatsApp providers, payment gateways (beyond correcting Finexo billing errors), or other services you buy separately. Those charges are governed by the third party's own terms and refund rules.

Changes To This Policy

We may update this Cancellation and Refunds policy from time to time. When we make changes, we will post the updated version on this page and revise the "Last updated" date above.

The policy in effect at the time of your purchase applies to that purchase. Continued use of Finexo after a policy update means you accept the revised terms for future transactions, to the extent permitted by law.

Contact Us

If you have questions about trials, cancellations, billing, or product support, contact us before or after purchase — we are happy to help.

Email: support@finexo.in

Phone: 7732-94-7732

You can also reach us through our contact page.